Privacy Policy

 

Information Gathered and Held

 

When you visit or conduct a transaction on our website, or communicate with us via email or postal service, as part of Fullproof’s process, we collect certain personal information you give us, as stated below in this policy. Your personal information will be used for the specific reasons stated in this policy.

 

We may use software tools to measure and collect session information, including page interaction information and means by which you access and browse away from the Fullproof website.

 

We also collect personally identifiable information (including name, email, password, address and phone number), payment details (including credit card information), comments, feedback and personal profiles.

 

Disclosure of Your Information

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

We may need to disclose personal and other information we hold as a result of a legal process, or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other competent authorities.

​

​

Making a Payment

 

Users who make a payment through our website will be required to supply credit/debit card information or Paypal identifiers. All card information is secured securely with our third-party payments processor, Stripe Inc.

 

All direct payment gateways offered by Wix.com and therefore used by Fullproof adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

Data Protection

 

Fullproof uses SSL/TLS encryption to ensure the secure transmission of your information when you place an order, including your payment details and your documents.

 

We advise using the latest version of your web browser software to ensure that strong encryption is supported. You accept responsibility for ensuring the activation of the security features of your browser or computer that enable it to communicate your information securely to our website.

 

 

On  Membership Registration

 

When you create your user account for the purpose of using one or more of our services, we may collect the following information:

 

• Full name

• Email address

• Telephone number

• Country

• Company name

• Address

• Comments or notes

 

 

Submitting A Document

 

When submitting your document for proofreading, we collect the following information:

 

• Full name

• Email address

• Telephone number

• Country

• Company name

• Address

• Documents uploaded by you

• Notes for our proofreader (these notes are shared directly with our proofreaders so please do not disclose any personal information. This will be manually edited from our data archives at our discretion.)

​

 

Managing Your Information

 

You have the ability to edit and access the data file that we have associated with your user account. This includes:

 

• Contact details

• Activities

• Orders

• Invoices

• Other information as provided to us by you

 

Data from third-party apps or services (such as Facebook or Google Analytics) is not included in your data file and cannot be provided.

 

You also have the ability to request your document be deleted from our system once we have completed your job. This will remove the physical document from our system; however, we will retain the metadata of the order for our records.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@fullproof.online.

 

 

Contractors and Agents

 

Fullproof may, from time to time, employ the services of contractors or agents. If said contractors or agents require access to your information or documents held by Fullproof to carry out their work, they will be bound by a non-disclosure agreement and required to adhere to this privacy policy.

 

 

Governing Law

 

This site and this policy are governed by the laws of the Commonwealth of Australia and the State of New South Wales, excluding any conflicts of law provisions.

 

 

Contact

 

For all questions, comments, and inquiries, please contact info@fullproof.online.